Senior IAM Manager
Remote (Kuala Lumpur | Philippines)
Full-time
Senior IAM Manager
Remote (Kuala Lumpur | Philippines)
Full-time
About Us > Senior IAM Manager
Job Title: Senior IAM Manager
Location: Remote (Kuala Lumpur | Philippines)
Type: Full-time
A leading independent risk and security consultancy with a global presence across Asia, Australia, Europe, and North America is seeking an experienced and commercially astute Senior IAM Manager to lead the delivery of large-scale Identity & Access Management (IAM) solutions. This is a senior leadership opportunity for a technically grounded professional ready to drive growth, operational excellence, and client success within a globally respected consultancy.
Role Overview
The successful candidate will take ownership of IAM managed service delivery, overseeing multiple concurrent projects while ensuring the highest standards of quality, client satisfaction, and commercial performance. The role demands a blend of strong technical understanding, sound business acumen, and proven leadership capability — making it ideally suited to a driven individual looking to make a significant and lasting impact.
About Us > Senior IAM Manager
Job Title: Finance Executive
Location: Remote (Kuala Lumpur | Philippines)
Type: Full-time
A leading independent risk and security consultancy with a global presence across Asia, Australia, Europe, and North America is seeking an experienced and commercially astute Senior IAM Manager to lead the delivery of large-scale Identity & Access Management (IAM) solutions. This is a senior leadership opportunity for a technically grounded professional ready to drive growth, operational excellence, and client success within a globally respected consultancy.
Key Responsibilities
• Develop: Design style guides, lead magnets, slide packs, social media templates, and more using Canva and Figma.
• Optimize & Test: Ensure all creative assets are visually appealing, optimized, and ready for use across platforms.
• Collaborate: Work with team members to align designs with brand strategy and update as needed.
• Feedback & Innovation: Incorporate feedback and stay current on design trends to improve quality and creativity.
Role Overview
The successful candidate will take ownership of IAM managed service delivery, overseeing multiple concurrent projects while ensuring the highest standards of quality, client satisfaction, and commercial performance. The role demands a blend of strong technical understanding, sound business acumen, and proven leadership capability — making it ideally suited to a driven individual looking to make a significant and lasting impact.
Core Responsibilities
and Skills
This role is ideally suited to a senior IAM professional with a strong managed services background, a commercial mindset, and the leadership skills to inspire a large, distributed team — ready to take ownership of a pivotal function within a globally respected consultancy.
Key Responsibilities
Manage resources, schedules, and financials across IAM delivery engagements, adhering to stage gate quality controls and SDLC guidelines throughout the project lifecycle
Oversee the management of issues, risks, and change requests to ensure successful, on-time project delivery
Serve as the primary point of contact for clients on service delivery matters, escalations, and issue resolution
Monitor client accounts for changes in usage, personnel, goals, and financial conditions that may influence client satisfaction or ongoing engagement
Ensure services are delivered, implemented correctly, and billed accurately and on time
Manage delivery with a clear focus on profitability, productivity, and client satisfaction
Develop and maintain strategies and plans for growing the managed service provision within the IAM practice
Create and implement policies, procedures, and SOPs to integrate services effectively with client environments
Manage SLAs, response times, targets, and reporting across multiple client accounts
Support clients post-implementation through user testing, debugging, ongoing support, and maintenance
Communicate product and implementation details to clients and partners at the appropriate technical or functional level
Develop and deliver technical training to enable and educate client stakeholders
Contribute to process improvement initiatives that enhance the overall quality of project delivery
Requirements
8+ years of experience managing a managed service or support function
Demonstrated ability to manage onshore and offshore operations teams of 30 or more people
Familiarity with IAM/PAM tools including SailPoint, CyberArk, and Micro Focus
Proven experience delivering services to large global clients, including organisations of FTSE 250 scale or equivalent
Strong project management and delivery experience, including project planning, stakeholder management, scope and schedule management, and quality assurance
Ability to develop, maintain, and execute a growth strategy for managed service provision
Experience creating policies, procedures, and SOPs for integration with enterprise client environments
Detailed understanding of business processes and their contribution to enterprise risk
Excellent written and verbal communication skills, with strong interpersonal and stakeholder management capabilities
What's on offer?
The organisation offers a genuine opportunity to shape and scale a growing managed service capability within a well-established IAM practice. The successful candidate can expect:
Significant room for progression, with the opportunity to define and execute the strategy for IAM managed service growth
Exposure to a diverse portfolio of large global clients spanning multiple industries and regions
A collaborative, high-calibre environment where leadership, innovation, and initiative are valued and rewarded
The backing of an organisation with over 20 years of expertise in risk and security consulting
]Sydney, Australia
(Head Office)
Phone: +61 449 611 460
North Curl Curl, Sydney, NSW, 2099 Australia
Brisbane, Australia
Phone: +61 449 611 460
Upper Coomera, QLD, 4209 Australia
Davao, Philippines
Phone: (082) 285-7788
3/F Disenyo Arkitektura Bldg, Jacinto Ext., Davao City, 8000, Philippines
© 2026 The IT VA Pty Ltd. All Rights Reserved.
ABN: 28 617 493 704
16 Ross Street, North Curl Curl, NSW, 2099, Australia
[email protected] | +61483987173
Core Responsibilities
and Skills
This role is ideally suited to a senior IAM professional with a strong managed services background, a commercial mindset, and the leadership skills to inspire a large, distributed team — ready to take ownership of a pivotal function within a globally respected consultancy.
Key Responsibilities
Manage resources, schedules, and financials across IAM delivery engagements, adhering to stage gate quality controls and SDLC guidelines throughout the project lifecycle
Oversee the management of issues, risks, and change requests to ensure successful, on-time project delivery
Serve as the primary point of contact for clients on service delivery matters, escalations, and issue resolution
Monitor client accounts for changes in usage, personnel, goals, and financial conditions that may influence client satisfaction or ongoing engagement
Ensure services are delivered, implemented correctly, and billed accurately and on time
Manage delivery with a clear focus on profitability, productivity, and client satisfaction
Develop and maintain strategies and plans for growing the managed service provision within the IAM practice
Create and implement policies, procedures, and SOPs to integrate services effectively with client environments
Manage SLAs, response times, targets, and reporting across multiple client accounts
Support clients post-implementation through user testing, debugging, ongoing support, and maintenance
Communicate product and implementation details to clients and partners at the appropriate technical or functional level
Develop and deliver technical training to enable and educate client stakeholders
Contribute to process improvement initiatives that enhance the overall quality of project delivery
Requirements
8+ years of experience managing a managed service or support function
Demonstrated ability to manage onshore and offshore operations teams of 30 or more people
Familiarity with IAM/PAM tools including SailPoint, CyberArk, and Micro Focus
Proven experience delivering services to large global clients, including organisations of FTSE 250 scale or equivalent
Strong project management and delivery experience, including project planning, stakeholder management, scope and schedule management, and quality assurance
Ability to develop, maintain, and execute a growth strategy for managed service provision
Experience creating policies, procedures, and SOPs for integration with enterprise client environments
Detailed understanding of business processes and their contribution to enterprise risk
Excellent written and verbal communication skills, with strong interpersonal and stakeholder management capabilities
What's on offer?
The organisation offers a genuine opportunity to shape and scale a growing managed service capability within a well-established IAM practice. The successful candidate can expect:
Significant room for progression, with the opportunity to define and execute the strategy for IAM managed service growth
Exposure to a diverse portfolio of large global clients spanning multiple industries and regions
A collaborative, high-calibre environment where leadership, innovation, and initiative are valued and rewarded
The backing of an organisation with over 20 years of expertise in risk and security consulting
Sydney, Australia (Head Office)
Phone: +61 449 611 460
North Curl Curl, Sydney, NSW, 2099 Australia
Brisbane, Australia
Phone: +61 449 611 460
Upper Coomera, QLD, 4209 Australia
Davao, Philippines
Phone: (082) 285-7788
3/F Disenyo Arkitektura Bldg, Jacinto Ext., Davao City, 8000, Philippines
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