IT & Operations Manager
Remote (Kuala Lumpur | Philippines)
Full-time
IT & Operations Manager
Remote (Kuala Lumpur | Philippines)
Full-time
About Us > IT & Operations Manager
Job Title: IT & Operations Manager
Location: Remote (Kuala Lumpur | Philippines)
Type: Full-time
A leading independent risk and security consultancy with a global presence across Asia, Australia, Europe, and North America is seeking a proactive and experienced IT & Operations Manager to lead and actively manage its internal systems and supporting processes. This is a hands-on leadership role for a technically strong professional who thrives in a dynamic, global environment and is passionate about operational excellence, security, and continuous improvement.
Role Overview
The successful candidate will combine strategic oversight with direct, day-to-day involvement in IT operations, system administration, policy development, and compliance activities. The role is central to ensuring system reliability, security, and scalability across the organisation, while driving improvements and maintaining compliance with applicable regulatory and information security standards.
About Us > IT & Operations Manager
Job Title: IT & Operations Manager
Location: Remote (Kuala Lumpur | Philippines)
Type: Full-time
A leading independent risk and security consultancy with a global presence across Asia, Australia, Europe, and North America is seeking a proactive and experienced IT & Operations Manager to lead and actively manage its internal systems and supporting processes. This is a hands-on leadership role for a technically strong professional who thrives in a dynamic, global environment and is passionate about operational excellence, security, and continuous improvement.
Key Responsibilities
• Develop: Design style guides, lead magnets, slide packs, social media templates, and more using Canva and Figma.
• Optimize & Test: Ensure all creative assets are visually appealing, optimized, and ready for use across platforms.
• Collaborate: Work with team members to align designs with brand strategy and update as needed.
• Feedback & Innovation: Incorporate feedback and stay current on design trends to improve quality and creativity.
Role Overview
The successful candidate will combine strategic oversight with direct, day-to-day involvement in IT operations, system administration, policy development, and compliance activities. The role is central to ensuring system reliability, security, and scalability across the organisation, while driving improvements and maintaining compliance with applicable regulatory and information security standards.
Core Responsibilities
and Skills
This role is ideally suited to a hands-on IT professional with a global mindset, strong compliance awareness, and the leadership capability to manage both the strategic and operational dimensions of IT within a fast-paced, internationally operating consultancy.
Key Responsibilities
IT Systems & Infrastructure
Lead and execute day-to-day IT operations including systems administration, service desk oversight, hardware and software lifecycle management, and user support across multiple geographies
Own and manage the Joiners, Movers, and Leavers (JML) process across systems and landscapes
Handle incident management, ensuring incidents are logged within internal IT ticketing systems and reflected in operational reporting
Implement, upgrade, and integrate internal IT platforms including collaboration tools, enterprise applications, and cloud services, with hands-on involvement in configuration and rollout
Manage IT administration tasks including asset management, licence management, and vendor coordination
Monitor system health, backups, and data security to ensure organisational resilience
Identify and lead automation opportunities and enhanced use of MS365 functionality to optimise IT administration
Drive security awareness through training sessions and phishing simulations
Operations & Compliance
Maintain and update documentation for global IT policies and procedures in alignment with CISO guidance
Continuously improve IT policies and procedures to reflect changing regulatory requirements, ISO 27001 standards, and evolving business needs
Design and implement automated workflows to streamline internal IT processes
Monitor compliance with information security policies including GDPR, and report findings to senior management
Conduct annual audits of processes and systems to identify risks and improvement opportunities
Lead the development and enhancement of the organisation's Knowledge Management system
Deliver training and guidance to staff on IT systems, processes, and compliance requirements
Serve as the primary point of contact for external IT and security vendors, including supplier due diligence
Requirements
5–10 years of experience in IT operations, support, infrastructure, or related functions
Strong knowledge of IT systems administration, data security, and compliance requirements
Proven experience developing and implementing IT policies, procedures, and compliance frameworks
Familiarity with ISO 27001 standards and data protection regulations such as GDPR
Strong problem-solving and communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders
Proactive, independent, and highly organised, with the ability to manage competing priorities effectively
Demonstrated ability to work across cultures, time zones, and regulatory environments
Comfortable working in small teams with a hands-on, outcome-focused approach
Preferred
Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field
What's on offer?
The organisation offers a collaborative and purpose-driven working environment where initiative, ownership, and technical excellence are genuinely valued. The successful candidate can expect:
A high-impact, autonomous role with real ownership of IT operations and compliance across a global organisation
The opportunity to work within a well-established, internationally recognised consultancy with offices across four continents
A supportive senior leadership team and the resources to drive meaningful improvements across IT systems and processes
Genuine scope for professional development in a growing, forward-thinking organisation
Sydney, Australia
(Head Office)
Phone: +61 449 611 460
North Curl Curl, Sydney, NSW, 2099 Australia
Brisbane, Australia
Phone: +61 449 611 460
Upper Coomera, QLD, 4209 Australia
Davao, Philippines
Phone: (082) 285-7788
3/F Disenyo Arkitektura Bldg, Jacinto Ext., Davao City, 8000, Philippines
© 2026 The IT VA Pty Ltd. All Rights Reserved.
ABN: 28 617 493 704
16 Ross Street, North Curl Curl, NSW, 2099, Australia
[email protected] | +61483987173
Core Responsibilities
and Skills
This role is ideally suited to a hands-on IT professional with a global mindset, strong compliance awareness, and the leadership capability to manage both the strategic and operational dimensions of IT within a fast-paced, internationally operating consultancy.
Key Responsibilities
IT Systems & Infrastructure
Lead and execute day-to-day IT operations including systems administration, service desk oversight, hardware and software lifecycle management, and user support across multiple geographies
Own and manage the Joiners, Movers, and Leavers (JML) process across systems and landscapes
Handle incident management, ensuring incidents are logged within internal IT ticketing systems and reflected in operational reporting
Implement, upgrade, and integrate internal IT platforms including collaboration tools, enterprise applications, and cloud services, with hands-on involvement in configuration and rollout
Manage IT administration tasks including asset management, licence management, and vendor coordination
Monitor system health, backups, and data security to ensure organisational resilience
Identify and lead automation opportunities and enhanced use of MS365 functionality to optimise IT administration
Drive security awareness through training sessions and phishing simulations
Operations & Compliance
Maintain and update documentation for global IT policies and procedures in alignment with CISO guidance
Continuously improve IT policies and procedures to reflect changing regulatory requirements, ISO 27001 standards, and evolving business needs
Design and implement automated workflows to streamline internal IT processes
Monitor compliance with information security policies including GDPR, and report findings to senior management
Conduct annual audits of processes and systems to identify risks and improvement opportunities
Lead the development and enhancement of the organisation's Knowledge Management system
Deliver training and guidance to staff on IT systems, processes, and compliance requirements
Serve as the primary point of contact for external IT and security vendors, including supplier due diligence
Requirements
5–10 years of experience in IT operations, support, infrastructure, or related functions
Strong knowledge of IT systems administration, data security, and compliance requirements
Proven experience developing and implementing IT policies, procedures, and compliance frameworks
Familiarity with ISO 27001 standards and data protection regulations such as GDPR
Strong problem-solving and communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders
Proactive, independent, and highly organised, with the ability to manage competing priorities effectively
Demonstrated ability to work across cultures, time zones, and regulatory environments
Comfortable working in small teams with a hands-on, outcome-focused approach
Preferred
Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field
What's on offer?
The organisation offers a collaborative and purpose-driven working environment where initiative, ownership, and technical excellence are genuinely valued. The successful candidate can expect:
A high-impact, autonomous role with real ownership of IT operations and compliance across a global organisation
The opportunity to work within a well-established, internationally recognised consultancy with offices across four continents
A supportive senior leadership team and the resources to drive meaningful improvements across IT systems and processes
Genuine scope for professional development in a growing, forward-thinking organisation
Sydney, Australia (Head Office)
Phone: +61 449 611 460
North Curl Curl, Sydney, NSW, 2099 Australia
Brisbane, Australia
Phone: +61 449 611 460
Upper Coomera, QLD, 4209 Australia
Davao, Philippines
Phone: (082) 285-7788
3/F Disenyo Arkitektura Bldg, Jacinto Ext., Davao City, 8000, Philippines
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